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FAQs

Delivery

Delivery fee depends upon the postal code it is going to.

Yes we deliver all over the GTA from Monday to Saturday between the hours of 10am and 5pm. We require a 3 hour delivery window between these hours. A recipient must be available to receive the goods!

General

We are inside a big industrial building and the front door to the building is half way up between Dundas and Gerrard on the West side of Carlaw. Come in, come up to the second floor, and follow the signs. Please note that it is a bit of a walk to our space—follow the smell and you will know it is worth it!

The building is also wheel chair accessible!

We do! We are located at 388 Carlaw ave unit 206. We are inside a big industrial building and the front door to the building is half way up between Dundas and Gerrard on the West side of Carlaw. Come in, come up to the second floor, and follow the signs. Please note that it is a bit of a walk to our space—follow the smell and you will know it is worth it!

The building is also wheel chair accessible!

Orders

We usually recommend 1.5 cupcakes per guest and/or 2-3 mini cupcakes.

This will leave a little extra for grandma to stuff in her purse and there are approximately 4 mini cupcakes in one standard size cupcake; guests will always have at least two!

We are open 6 days a week from Monday to Saturday 10am to 5pm. Our cupcake and cookie selection rotates so it is best to pop in!

Unfortunately we can not make your cupcakes or cakes look like minions, fire trucks, or the Queen of England! We do not offer custom logo applications. We keep it real—delicious, beautiful cupcakes!

If you are hoping to simply adjust flavour selection please email us at info@desmondandbeatrice.com with the flavour switch, your name, and your order number.

We can not adjust the quantity of an order once it has been submitted online. We will need to refund the order and it will need to be resubmitted, by you, online. You can request the adjustment by emailing us at info@desmondandbeatrice.com. Please note that it may take 2-3 days for your refund to post.

Please email info@desmondandbeatrice.com to let us know the details of the switch along with your name and order number.

If you would like to taste our cupcakes, our shop is open Monday to Saturday from 10-5pm. We always have cupcakes available for purchase!

Our wedding process is super simple!  Our website highlights all of our offerings and pricing. We don’t take custom orders, rent cupcake towers (although we have loads of awesome reco’s), and although we do deliver, the venue is the one who 95% of the time sets things up and so we do not offer the service!

We do not charge more for weddings so what you see is truly the delicious, pretty options you can choose from with pricing by the dozen, half dozen, or individually.

We believe it is of paramount importance to provide each couple with the best tasting, beautifully presented product. We understand how important your wedding is and take it very seriously! We hope you can find all that you need through our website!

We require that all orders be submitted before 5pm the day before!

Absolutely! There is an option upon check out to add a greeting card!

Unfortunately we do not take custom order requests. Our focus remains taste and we think our product looks pretty just the way it is! So, we can not make your cupcakes or cakes look like pug dogs, Chanel purses or Drake!

We do however have a cake inscription (cake only not cupcakes), option upon check out!

Products

Unfortunately we can not make your cupcakes or cakes look like minions, fire trucks, or the Queen of England! We do not offer custom logo applications. We keep it real—delicious, beautiful cupcakes!

We do not offer traditional wedding cakes. Our cake selection can be found in the cake section of our website! Many of our brides have enjoyed our simple options and have added their own cake toppers or flower arrangements to decorate!

We have an 8” or 10” option for each cake aside from our flourless chocolate cake and the bundt cake.

It’s important to note that you can see about 1” of our white cake board under the cake. If you want for it to be hidden it needs to be requested.  It becomes cumbersome to transfer on to the without anything to grab on to, so Clients regularly cover the cake board with flowers or ribbon.

Absolutely! There is an option upon check out to add a greeting card!

You can find a complete list of products available listed on our website. If you find a choice that you like that is located in the Special Order section, at the time you would like to place your order, you are still able to order with a minimum one dozen order per flavour.

We have a coconut macaroon dipped in chocolate that is made without gluten. This can be found in our cookie section! Please note that we are not a Gluten Free kitchen and so this treat is not for the gluten intolerant!

We offer a delicious vegan chocolate chip cookie and brownie!

Weddings

We usually recommend 1.5 cupcakes per guest and/or 2-3 mini cupcakes.

This will leave a little extra for grandma to stuff in her purse and there are approximately 4 mini cupcakes in one standard size cupcake; guests will always have at least two!

If you would like to taste our cupcakes, our shop is open Monday to Saturday from 10-5pm. We always have cupcakes available for purchase!

Our wedding process is super simple!  Our website highlights all of our offerings and pricing. We don’t take custom orders, rent cupcake towers (although we have loads of awesome reco’s), and although we do deliver, the venue is the one who 95% of the time sets things up and so we do not offer the service!

We do not charge more for weddings so what you see is truly the delicious, pretty options you can choose from with pricing by the dozen, half dozen, or individually.

We believe it is of paramount importance to provide each couple with the best tasting, beautifully presented product. We understand how important your wedding is and take it very seriously! We hope you can find all that you need through our website!

We do not offer traditional wedding cakes. Our cake selection can be found in the cake section of our website! Many of our brides have enjoyed our simple options and have added their own cake toppers or flower arrangements to decorate!

We have an 8” or 10” option for each cake aside from our flourless chocolate cake and the bundt cake.

It’s important to note that you can see about 1” of our white cake board under the cake. If you want for it to be hidden it needs to be requested.  It becomes cumbersome to transfer on to the without anything to grab on to, so Clients regularly cover the cake board with flowers or ribbon.

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Hello lovers! Our Shop is open Monday to Saturday 10am-6pm. We are tricky to find—please check out our contact page for details!